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The official answer is: It depends on your club location.Planet Fitness franchises are independently owned. As of 2025:
Some locations now support online cancellations via the Planet Fitness mobile app or website.Others still require in-person or mail cancellation.
📲 How to Cancel Planet Fitness Membership Online – Step-by-Step
✅ 1. Through the Planet Fitness App (2025 Update) Best for: Members whose local club supports in-app cancellation
Best for: Members whose local club supports in-app cancellation
Steps:
1. Download or open the Planet Fitness mobile app.
2. Log in with your registered email and password.
3. Go to “My Account”.
4. Select “Membership Details”.
5. If your location supports online cancellation, you’ll see an option called “Cancel Membership”.
6. Follow the prompts, confirm, and receive the confirmation email.
📌 Note: Not all clubs offer this feature yet.
✅ 2. Cancel via the Planet Fitness Website.
Some clubs now allow cancellation via the online member portal
Steps:
1. Go to www.planetfitness.com.
2. Navigate to “My Membership”.
3. Select your club from the drop-down.
4. If online cancellation is enabled, you'll find a “Cancel Membership” button.
5. Confirm your request.
💡 Tip: Make sure to screenshot or save your cancellation confirmation for your records.
✅ 3. Cancel via Email or Online Contact Form
Still unofficial for many locations, but worth a try
Steps:
1. Visit your specific club’s contact page or call to request the cancellation email.
2. Draft a cancellation request including:
~ Full name
~ Membership ID
~ Phone number
~ Reason for cancellation (optional)
3. Send it to the provided club email.
4. Ask for written confirmation of cancellation.
💡 Tip: Make sure to screenshot or save your cancellation confirmation for your records.
✅ 4. Cancel In-Person at Your Local Gym
Always available and often the most reliable method
What to bring:
Your ID
Membership info or key tag
Ask the front desk for a cancellation form, fill it out, and request a printed or emailed confirmation.
4. Ask for written confirmation of cancellation.
✅ 5. Cancel via Certified Mail (Still Valid in 2025)
Most traditional and legally verifiable
How to:
Full name and address
Membership ID
Club location
Signature
Send via certified mail to your home club address.
Keep the receipt as proof.
🧾 Is There a Cancellation Fee?
Most memberships don’t have a cancellation fee, but:
If you're within your 12-month contract, you may need to pay a buyout fee (varies by club).
Month-to-month plans usually have no penalty if canceled properly.
📅 When Will My Billing Stop?
If you cancel before your billing date, charges stop the following month.
Always cancel at least 5–7 days before your next billing cycle.
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